Support Coordination (Level 2)
Level 2 support coordination helps you understand your plan, explore and choose providers, connect supports and build confidence coordinating services.
A good support coordinator works with your goals and respects your right to choose which services and providers you use.
Specialist Support Coordination (Level 3)
Level 3 is intended for participants with more complex circumstances or significant barriers affecting access to supports. It may involve coordinating a wider group of services and resolving immediate challenges in the support environment.
This level of support calls for specialist skills and experience. It needs to be consistent with the participant’s plan and circumstances.
Support coordination is not plan management
A plan manager deals with funding administration and provider payments. A support coordinator focuses on helping you organise and use the supports in your plan.
You may have both types of help, depending on your plan and preferences.
What makes a good support coordinator?
Look for someone who explains options clearly, communicates reliably, encourages your decisions and helps you understand how your services fit together.
- Which level of coordination is included in my plan?
- How will you help me compare providers?
- How often will we review progress?
- How will you handle potential conflicts of interest?
Verified reference points
Official NDIS resources
This article is general information. NDIS rules, pricing and individual funding arrangements can change. Refer to these official sources for current guidance.
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