01 / 06Comfort and independence at home
In-Home Support
Personal care, domestic assistance and help with daily life in the comfort of your home.
See what’s includedRegistered NDIS provider · Australia-wide
Your goals.
Your choices.
Your way forward.
From in-home support and community access to overnight care, social support and NDIS coordination, TIFA helps you find support that feels right for your life.
Person-centredChoice and controlClear communication
Here for what matters
Support built around your everyday life.
Our six services
Practical support that fits your life.
Whether you need a hand at home, help getting out, overnight assistance, social connection or support with your NDIS plan, start here.
01 / 06
02 / 06Out and about, on your terms
Community Access
Transport assistance, outings and support to take part in community activities.
See what’s included
03 / 06Support around the clock
24/7 & Overnight Care
Planned continuous assistance, active overnight support and support for higher daily living needs.
See what’s included
04 / 06More connection, more possibilities
Social Support
Companionship, social activities and support to build connections with others.
See what’s included
05 / 06Make sense of your plan
Support Coordination
Understand your NDIS plan, compare your options and connect with the right services.
See what’s included
06 / 06Expert coordination for complexity
Specialist Support Coordination
Higher-level coordination when needs, services or situations are more complex.
See what’s includedSupports depend on your plan, individual needs, staffing and service availability. We can discuss options before anything is agreed.
The TIFA approach
Listen. Plan. Support.
Simple from the start
Getting started should feel easy to understand.
You should feel informed, respected and involved at every stage. Here’s how we approach the first steps together.
- 01
Tell us what matters to you
We listen to your goals, preferences, routines and any challenges you would like help with.
- 02
Explore the right supports
Together, we talk through suitable services, your options and what getting started could look like.
- 03
Build and adjust your support
As life changes, we stay in conversation and review supports with you to keep them useful.
From our community
Good relationships make a difference.
Words shared by participants and families about their experience with TIFA.
“We changed to TIFA and were very pleased with the support workers. The support workers go out of their way to assist with lots of challenging demands and I highly recommend the services that they provide.”
“We have been with TIFA for a good while now and the team has been so kind, caring, understanding, and supportive of everything I need.”
“Have been with TIFA for a while now. I am happy I made the decision to move to TIFA to handle my sister’s NDIS as her Support Coordinator. The team is so friendly, reliable, and hardworking.”
Feedback reflects individual experiences.
Share your feedbackExplore our resources
Straightforward answers to common questions.
Practical guides to understanding supports, making informed choices and navigating the NDIS.
Everyday support
Overnight support, active nights and 24/7 care: what is the difference?
An introduction to different overnight arrangements, continuous support and SIL.
Read articleEveryday support
What does in-home NDIS support actually include?
A plain-English guide to personal care, domestic assistance and everyday living support.
Read articlePlanning support
Support Coordination vs Specialist Support Coordination
Understanding Level 2 and Level 3 support coordination and when each may be relevant.
Read articleQuestions, answered
A little clarity goes a long way.
Whether you are new to the NDIS or exploring a different provider, we’re here to help you understand the next step.
Can’t find your answer? Get in touch with our team.
Is TIFA a registered NDIS provider?
Yes. TIFA Support Services is listed as a registered provider by the NDIS Quality and Safeguards Commission. You can check our registration details on the Commission website.
View our registrationWhat does TIFA offer as in-home support?
In-home support brings together personal care, domestic assistance and help with everyday living routines, tailored to individual needs and plan funding.
Does TIFA offer overnight and 24/7 care?
We can discuss planned overnight or continuous care arrangements. The type of support, including sleepover or active overnight shifts, depends on needs, appropriate staffing, plan funding and availability.
Is social support different from community access?
Community access focuses on outings, transport and participation in activities. Social support focuses on companionship, social activities and building meaningful connections. They can overlap, depending on your goals.
How do I get started with TIFA?
Call, email or make a referral. We will discuss the supports you are looking for, your preferences and whether we can meet your needs before any service begins.
Can a family member or support coordinator refer someone?
Yes. Someone supporting a participant can contact us or complete a referral with the participant’s authority or consent.
Will my NDIS plan cover these supports?
It depends on the supports in your plan, how your funding is managed and the services you need. We can discuss your options, but funding eligibility is determined by your plan and NDIS rules.
How much will my supports cost?
We discuss services and applicable pricing before they begin. Where relevant, prices follow current NDIS pricing arrangements and any agreed service terms.
What if my needs or preferences change?
You have choice and control over your supports. Talk with us about changes so we can review what is working, discuss alternatives and update arrangements as appropriate.