Governance & Standards

Code of Conduct

Our Code of Conduct outlines the standards we expect from our team when supporting NDIS participants, families, and support networks. It reflects our commitment to safety, respect, privacy, professionalism, and person-centred support.

1. Adherence to the NDIS Code of Conduct

At TIFA Support Services, our team is committed to upholding the NDIS Code of Conduct. We aim to provide services that promote respect, integrity, transparency, safety, and participant choice and control. Concerns involving abuse, neglect, restrictive practices, child safety, or self-harm are taken seriously and managed in line with applicable NDIS requirements.

2. Qualified and Experienced Staff

  • Staff complete the NDIS Worker Orientation module.
  • Staff complete relevant infection control training where required.
  • Staff hold current Working With Children Checks where applicable.
  • Staff hold relevant qualifications, experience, and training for their role.
  • Staff complete required police and worker screening checks.
  • Staff maintain professional standards and ongoing learning.

3. Support Coordination Services

  • Helping participants understand and use their NDIS plan.
  • Coordinating supports and services in line with participant goals.
  • Exploring options so participants can make informed decisions.
  • Supporting participant choice, control, and independence.
  • Building capacity to manage supports and service relationships.
  • Monitoring supports and outcomes to identify changing needs.

4. Support Worker Services

  • Respecting participant privacy, dignity, culture, and confidentiality.
  • Providing person-centred support that promotes independence and wellbeing.
  • Communicating clearly and respectfully with participants, families, and providers.
  • Maintaining participant safety and wellbeing during service delivery.
  • Upholding professional boundaries and ethical standards.
  • Reporting incidents, risks, or concerns in a timely and appropriate way.

5. Confidentiality and Privacy

We are committed to protecting participant information and maintaining confidentiality in line with privacy obligations and good practice. For more information, please read our Privacy Policy.

6. Feedback and Complaints

We value feedback from participants, families, and support networks. If you have a concern or complaint, please contact us at contact@tifa.com.au. Feedback is treated seriously and used to improve our services.

7. Continuous Improvement

TIFA Support Services is committed to continuous improvement. We use participant feedback, service reviews, staff development, and quality processes to strengthen the way we deliver NDIS supports.

Need to raise a concern?

Contact TIFA Support Services and we will respond as soon as possible.

contact@tifa.com.au