Talk with TIFA
If you feel comfortable, contact our team to share your feedback or discuss a concern. Tell us what happened and what outcome you are hoping for. You can have a trusted person help you raise a concern.
Feedback and complaints
Your voice deserves to be heard.
You have the right to raise concerns about the quality or safety of your supports. Compliments, suggestions and complaints all help us understand what is working and what needs to improve.
Independent complaints support
You can also raise a concern directly with the NDIS Quality and Safeguards Commission. You do not have to complain to TIFA first. The Commission provides information about reporting issues with NDIS providers or workers.
NDIS Commission: 1800 035 544
How to make a complaintYour choice matters
You should feel safe speaking up. Asking questions, raising concerns or changing your supports should not result in threats or unfair treatment. If you need information in another format or help contacting us, please let us know.
More ways to contact us