Think about what help you need
Start with the everyday tasks, outings, social opportunities or coordination needs you would like assistance with. If you need support during particular hours or overnight, make a note of the schedule you have in mind.
It is okay if you do not yet know the right NDIS service name. A provider can help you describe the support you are looking for.
Have useful information ready
You may find it helpful to have your preferred contact details, suburb, general support needs, plan management type and any relevant service preferences handy.
You do not need to share detailed health information in an initial email if you would rather discuss sensitive information through a more suitable channel.
Consent and privacy matter
If you are making a referral for someone else, make sure you have their consent or another valid authority to share their details. Check how the provider will handle personal and disability-related information.
TIFA offers phone and email contact if you prefer not to submit sensitive information through the website form.
What happens next?
A provider should discuss whether they have the right services and capacity, explain relevant costs, and help you understand the next step before supports are agreed.
- The type of support you need
- Your preferred days, times and location
- Any accessibility or communication preferences
- Your preferred way to be contacted
Verified reference points
Official NDIS resources
This article is general information. NDIS rules, pricing and individual funding arrangements can change. Refer to these official sources for current guidance.