The questions that matter
Different services involve different risks, skills and routines. Use these questions as a starting point for a conversation, not as a pass-or-fail checklist.
- What services do you deliver, and in which areas?
- Do you have experience with the support I need?
- How are workers trained, supervised and matched to participants?
- How will you respect my communication needs, routines and preferences?
- What will my supports cost, including cancellations and travel?
- Can I see the service agreement before deciding?
- What happens if my regular worker is unavailable?
- How do I give feedback, make a complaint or change providers?
Ask for clear answers
A provider should be able to explain what support will look like, who will deliver it and what happens if something needs to change. For higher support needs, ask about staff qualifications and how safety-related responsibilities are handled.
You can bring a trusted person to the conversation or request information in a format that suits you.
Understand your agreement
Before services start, read the proposed support arrangements, costs, billing, cancellations and processes for ending or changing services. If anything is unclear, ask for an explanation.
Your support needs and preferences should guide the arrangement, not the other way around.
You can revisit your choice
Your circumstances can change. If a service is not meeting your needs, ask to review it and explore your options, including other providers.
Verified reference points
Official NDIS resources
This article is general information. NDIS rules, pricing and individual funding arrangements can change. Refer to these official sources for current guidance.